Booking terms.

Confirmation and payment

An enquiry, price estimate or calendar response is not a confirmed booking. Dates remain open until the required payment is received and Chennai Rentals issues written confirmation.

For stays of fewer than 30 nights, a reservation advance equal to 25% of the total accommodation amount is due within 12 hours of the payment request. For stays of 30 nights or more, a reservation advance equal to 25% of the first month is due within 12 hours. In both cases, the remaining 75% is due at check-in. Each subsequent long-stay month is payable in full at the beginning of that month. No security deposit is charged.

Guest eligibility

We welcome families, legally married couples, solo travellers, business travellers and same-gender groups. Unmarried couples and mixed-gender groups are not accepted.

Guest verification

Government-issued photo ID is required for every adult guest. Secure copies may be requested before arrival, and original documents are rechecked at check-in. Do not send identity documents through the public website form or ordinary WhatsApp chat; the host will provide a secure process.

Date changes

Date-change requests depend on availability, current pricing and written host confirmation. Any price difference must be paid. Until a change is confirmed, the original dates and cancellation terms remain in effect.

No-show

A guest who does not arrive and does not complete an approved change or cancellation is treated as a no-show. The 25% reservation advance is non-refundable, no additional pre-arrival amount will be charged, and the rental may be released after the agreed arrival window.

Damage

Guests must take reasonable care of the property and promptly report problems. Damage beyond normal wear must be repaired, replaced or paid for by the responsible guest at a reasonable documented cost.

House policy

The guest information and house policy forms part of every booking.